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VxRail For A Major Fast Food Chain Contact Center



  • Fast Food Retail Chain


  • More than 100 branches in Egypt operating 24/7
  • Receives around 90,000 to 120,000 calls per day through its Cairo-based call center
  • One short number serves all its branches in Cairo, Giza, Alexandria, Hurghada, Port Said, Mansoura, Gharbia, Sharqia, Assiut, Minya, and other governorates


  • Diminish the risk of down-time and consequent loss of revenue 
  • Synchronize and secure data availability across multiple contact hubs
  • Maintain quality of service (QoS), compliance, and customer satisfaction


  • Dell EMC VxRail Appliance

The Dell EMC VxRail is a powerful Hyper-converged Infrastructure Appliance (HCIA) that is available in 1U or 2U rack building blocks. It is built on VMware vSAN technology and further enabled with Dell EMC software. 


  • Diminished risk of down-time and minimized loss of data through improved back-up synchronization
  • Lower cost of serviceability by 42% and accelerated IT service delivery by 56%
  • Up to 80 percent cost savings compared to a DR-as-a-service solution
  • Simplified management based on familiar VMware ecosystem tools
  • Efficient footprint to fit within co-located data center facility
  • Single-source support from Dell EMC


  • A turnkey experience yielding smooth and fast extension of business operations.
  • Extracting reports up to 58% faster thanks to the high level of integration with VMWare.
  • Up to 30% lower total cost of ownership versus traditional SAN thanks to offloading excess IT equipment and consuming less power.
  • The potential to recognize up to 489% return on investment as a result of VxRail's fully automated lifecycle management and reduced IT overhead.
  • Becoming more agile since extending IT services to new branches and locations is done in a time-efficient manner – 56% faster on average.

For more information about this product, click here.